Privacy Policy jiji33 – Your Personal Data Protection

Introduction

Jiji33 ("we", "Platform", or "jiji33.pro") is an online gaming platform operator that runs legally and responsibly. We understand that privacy is not merely a legal matter — it is about the trust you place in us every time you share your personal information.

This Privacy Policy clearly and openly explains how jiji33 handles your personal data from the moment you register until you stop using our platform. We have written this document in plain language so you know exactly what happens with your information — without getting lost in complex legal jargon.

This policy applies to all users of the jiji33.pro website, the jiji33 mobile app, and all services we offer through our digital channels.

Personal Data We Collect

Jiji33 collects your personal data in several ways — directly when you register or use the platform, and automatically as you browse our site. Below is a detailed breakdown of the types of data we collect:

How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. jiji33 uses your personal information for the following purposes:

• Account Management: Creating and maintaining your account, verifying identity, processing logins, and ensuring the security of your account.
• Transaction Processing: Processing deposits, withdrawals, and all other financial transactions securely and accurately.
• Legal Compliance: Meeting KYC (Know Your Customer), AML (Anti-Money Laundering), and reporting obligations to the relevant authorities.
• Customer Support: Responding to enquiries, resolving technical issues, and processing your complaints more efficiently.
• Platform Security: Detecting and preventing fraud, multi-account usage, and other suspicious activities that could harm you or our platform.
• Service Improvements: Analysing usage patterns to improve user experience, fix bugs, and develop more useful new features.
• Marketing Communications: Sending promotional information, bonuses, and exclusive offers — only if you have consented to receive such communications.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate support.

We will not use your data for any purpose other than those stated above without obtaining your consent first.

Sharing Data with Third Parties

Jiji33 does not sell your personal data to anyone. However, there are specific situations where we need to share your data with selected and trusted third parties:

• Payment Providers: Data required to process transactions is shared with registered and regulated payment service providers, such as FPX providers and e-wallet operators.
• Technical Service Providers: Hosting companies, cloud service providers, and cybersecurity partners that help us operate the platform securely.
• Regulatory Authorities: Information required by government authorities or law enforcement agencies in accordance with applicable legal requirements.
• Identity Verification Providers: KYC partners who help us verify member identities to comply with anti-fraud and AML requirements.

All third parties we work with are bound by strict confidentiality agreements and are not permitted to use your data for their own purposes.

Cookies and Tracking Technologies

Jiji33 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helping us understand how users interact with the platform — the most frequently visited pages, time spent, and navigation paths.
• Functional Cookies: Saving your preferences such as language, display settings, and game preferences so you do not need to reset them each time.
• Security Cookies: Helping us detect suspicious activity, unauthorised login attempts, and protecting your account from unauthorised access.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality and your experience on the jiji33 platform.

Data Retention Period

Jiji33 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law:

• Active Account Data: Retained for the duration your account is active and for five years after account closure, for AML compliance and legal obligations.
• Financial Transaction Records: Retained for seven years in accordance with Malaysia's financial reporting legal requirements.
• Communication Records: Retained for three years from the date of communication for dispute resolution purposes.
• Technical Log Data: Retained for 12 months for security and technical troubleshooting purposes.

Once the applicable retention period expires, your data will be securely deleted or anonymised so that it can no longer be personally linked to you.

Data Security Measures

Protecting your personal data is jiji33's top priority. We continuously invest in security infrastructure to ensure your information stays safe:

• Data Encryption in Transit: All communications between your device and our servers are secured using TLS 1.3 protocol with AES-256 encryption.
• Data Encryption at Rest: Sensitive data such as bank account numbers and identity information is stored in encrypted form in our database.
• Two-Factor Authentication (2FA): We offer and encourage the use of 2FA on all accounts for an additional layer of protection.
• Regular Security Audits: Our platform undergoes regular penetration testing and security audits by independent cybersecurity firms.
• Internal Access Controls: Access to members' personal data is restricted using the principle of least privilege — staff may only access the data required to perform their duties.
• Incident Response Plan: jiji33 has a comprehensive incident response procedure. In the event of a data breach, we will notify affected members within 72 hours.

Your Rights Under PDPA

As a jiji33 member residing in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). We fully respect and uphold these rights:

To exercise any of the above rights, contact the jiji33 support team via live chat within the platform. We will respond to your request within 14 business days.

Children's Data Protection

Jiji33 is a platform restricted to individuals aged 18 and above. We do not knowingly collect, store, or process personal data of individuals under the age of 18.

If we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account.

If you are a parent or guardian and believe your child has registered on our platform, please contact us immediately via customer support so we can take the appropriate action.

Amendments to This Privacy Policy

Jiji33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements.

• Significant amendments will be communicated to you via email or in-platform notification at least 14 days before taking effect.
• Continued use of the jiji33 platform after the effective date of any amendment constitutes acceptance of the updated terms.
• The date and latest version number of this Privacy Policy are always displayed at the top of this document.
• You can access previous versions of our Privacy Policy by contacting customer support.

Contact Our Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the jiji33 Privacy Officer: